Increase your Leadership Influence - Jamie Pajoel International

DAY 1 – SPEAKERS @ JPI YOUTH CONVENTION, 2025, LAGOS (111)

DAY 1 – SPEAKERS @ JPI YOUTH CONVENTION, 2025, LAGOS (33)

DAY 1 – SPEAKERS @ JPI YOUTH CONVENTION, 2025, LAGOS (44)

DAY 1 – SPEAKERS @ JPI YOUTH CONVENTION, 2025, LAGOS (63)

DAY 1 – SPEAKERS @ JPI YOUTH CONVENTION, 2025, LAGOS (101)

Celebrating 20 Years of
Youth Development.

We are raising One Million Young Leaders Across All 36 States in Nigeria and in 30 African Countries.

APPLY FOR MEMBERSHIP

ABOUT J.P.I

At Jamie Pajoel International, we recognize the importance and capacity of youth leaders to play a crucial role in community change. According to United Nations, there are 1.2 billion young people aged 15 to 24 years, accounting for 16 per cent of the global population. By 2030, the number of youths is projected to have grown by 7 per cent, to nearly 1.3 billion.

As youths are increasing, the need to address the multifaceted challenges faced by young people (such as unemployment, access to education, and access to capital) has become more pressing than ever. We believe that youth can be a positive force for development when provided with the knowledge and opportunities they need to thrive.

Jamie Pajoel International is a global youth leadership organization designed to equip young leaders with the skills, knowledge, and mindset needed to excel as leaders and entrepreneurs. We recognize the importance and capacity of youth leaders to play a crucial role in driving community change, and we are committed to providing a platform where youths can learn from industry leaders. To date, JPI has successfully delivered leadership conferences in North America, Europe, the Middle East, and Sub-Saharan Africa, and we continue to grow each year, building on our success and in-depth knowledge of the needs of our youths.

OUR COMMITMENT

Promoting Youth Leadership

By promoting youth leadership, we can empower young people to become active citizens, leaders, and change-makers in their communities. We offer online courses that provide leadership training and development opportunities for youths.

Providing Global Exposure

We provide access to global opportunities through international conferences and events that bring together youths from around the world. J.P.I sponsored 27 Nigerian youths to attend an all-expense paid leadership conference in Rwanda in 2023.

Enhancing Learning for Youths

To provide a learning platform for the personal development of young and emerging leaders with an overall aim of equipping, encouraging, and supporting them to steer innovative initiatives and solutions in their immediate environment.

Promoting Entrepreneurship and Access to Funding Opportunities

To encourage the youths to embrace entrepreneurship to create job opportunities across various sectors and foster intergenerational solidarity and learning opportunities.

Providing Networking Opportunities

Provide a networking platform for young leaders to meet their peers in the same sector, learn from industry experts and explore possible future collaboration, partnerships, and mentorship.

Providing Mentorship

Mentorship for youths provides guidance, support, and development opportunities to help them achieve their goals and reach their full potential. By providing effective mentorship to youths, we can help them achieve their goals, develop important skills, and become confident and capable individuals.

J.P.I AT A GLANCE

Dr. Jamie Pajoel with President Bill Clinton and Hillary Clinton

Hon. Hanatu Musa Musawa Honourable Minister for Arts, Culture, Tourism and the Creative Economy

Hon. Hanatu Musa Musawa Honourable Minister for Arts, Culture, Tourism and the Creative Economy

Hon. Hanatu Musa Musawa Honourable Minister for Arts, Culture, Tourism and the Creative Economy

Hon. Ayodele Olawande Honourable Minister for Youth Development

Dr. Jamie Pajoel with His Excellency, Governor Babajide Olusola Sanwo-Olu Governor of Lagos State

Dr. Jamie Pajoel with His Excellency, Governor Babajide Olusola Sanwo-Olu Governor of Lagos State

Dr. Jamie Pajoel with His Excellency, Governor Babajide Olusola Sanwo-Olu Governor of Lagos State

OUR MILESTONES

We host the largest youth leadership convention in Nigeria.

J.P.I has impacted over 5 million young leaders in Nigeria through its media platforms.

J.P.I sponsored 27 Nigerian youths to attend an all-expense paid leadership conference in Rwanda in 2023.

J.P.I State Chapters established across the 36 states of the federation including FCT and in 15 Countries.

OUR VISION ROADMAP

To operate in 30 Countries

Countries

To raise one million Youth Leaders

Members

To execute one hundred thousand social impact projects

Communities Projects

CHOOSE YOUR COURSE AND ENROLL

Confidence Building Course

COURSE DESCRIPTION

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. The ability to be confident and assertive are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we have the ability to control our own responses and how we choose to move forward.

Confidence are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will provide participants with the tools to overcome fear, gain personal empowerment, and inspire confidence in others. By believing in our potential and the positive changes that we can make, we are able to grow personally and professionally.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Understanding Confidence

Defining Confidence and Assertiveness
Types of Confidence
The Benefits of Assertiveness
Distinguishing the Styles
Signs of Low Self-Confidence
Practical Illustration
Module One: Review Questions

Module Two: Characteristics of Confidence

Self-Awareness
Responsible
Optimistic
Courageous
Humble
Practical Illustration
Module Two: Review Questions

Module Three: The Barriers to Success

Fear of Failure
Self-Doubt
Being Indecisive
Comfort Zones
The Harm of Comparison
Practical Illustration
Module Three: Review Questions

Module Four: Powerful Tools

Positive Rephrasing and Affirmations
Morning Routines
Using Visualization
Meditation and Mindfulness
Learn New Skills
Practical Illustration
Module Four: Review Questions

Module Five: Communicating With Confidence

Sounding Confident
Using Body Language
Questions and Curiosity
Dressing the Part
Tone and Audience
Practical Illustration
Module Five: Review Questions

Module Six: Developing Assertiveness

Learning to Say No
Recognize Rights and Values
Be Expressive
Be Decisive
Anticipate Setbacks
Practical Illustration
Module Six: Review Questions

Module Seven: Projecting Confidence

Interviews/First Impressions
Networking
Presentations
Virtual
Meetings
Practical Illustration
Module Seven: Review Questions

Module Eight: Personal Empowerment

Overcoming Our Fears
Setting Goals
Identifying Strengths
Setting Personal Boundaries
Positive Social Connections
Practical Illustration
Module Eight: Review Questions

Module Nine: Handling Difficult Situations

Delivering Criticism
Receiving Criticism
Dealing With Aggressive Behavior
Dealing With Passive Behavior
Negotiating
Practical Illustration
Module Nine: Review Questions

Module Ten: Building Confidence in Others

Listen to Learn
Celebrate Successes
Embrace Failure
Delegate Important Tasks
Value Opinions
Practical Illustration
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Taking Leadership Initiative Course

COURSE DESCRIPTION

Taking initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing opportunities. See what you want, believe what you want, and make it happen.

With our Taking Initiative workshop, the class participants will learn what initiative is, how to take it on, the advantages of it, and when to know one’s place. By enrolling in this class, participants will be taking the first step in making something positive happen for them! Now that is initiative!

COURSE OUTLINES

Getting Started

Course Objectives

Module One: What is Initiative?

Definition
Benefits, Personal and Professional
Why People Do Not Take Initiative
Make Initiative a Priority
Case Study

Module Two: Taking Leadership Initiative

Be Open Minded
Be Adaptable
Making Decisions
Take Responsibility
Case Study

Module Three: Recognize When You Can Step In

Know Your Strengths and Skills
Go the Extra Mile
Listen Carefully
Fill in the Gaps
Case Study

Module Four: Recognize When You Can Go Outside the Normal

Consider Culture and Values Before Acting
Is It in the Scope of Your Authority?
Communicate Ideas
Act on Solutions
Case Study

Module Five: Weighing the Consequences

Ask Questions
Risk, Impact, or Cost Analysis
Is Authorization Necessary?
When Risks Are Too High
Case Study

Module Six: Good or Bad

The Good
The Bad
Develop Judgment
Avoid Acting on Emotion
Case Study

Module Seven: Confidence

Are You Confident?
Build Confidence
Positive Thinking
Visualization
Case Study

Module Eight: Find Opportunities to lead

Internal Opportunities
External Opportunities
Apply Core Competencies
What Problems Exist, and Will They Grow?
Case Study

Module Nine: Be Persistent

Handle Setbacks
Manage Change
Modify Ideas When Necessary
Move Forward
Case Study

Module Ten: Balance Initiative and Restraint

Consider the Work Involved in an Idea
Develop Emotional Intelligence
Know the Buy-in of Stakeholders
Do Not Push All Ideas Forward
Case Study

Wrapping Up

Lessons Learned

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Personal Branding Course

COURSE DESCRIPTION

Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed.

With our Personal Branding course your participants will be able to share their vision and passions with others in your company. Utilize this knowledge through social media to define and influence how others see you. You are your brand so protect it. Live it.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Defining Yourself (I)

If You Don’t, They Will
Brand Mantra
Be Real
SWOT Analysis
Case Study
Module One: Review Questions

Module Two: Defining Yourself (II)

Pillars
Passions
Define Your Strengths
The Three C’s
Case Study
Module Two: Review Questions

Module Three: Controlling and Developing Your Image

Clear and Defined
Consistent Image
It Takes a Commitment
Live It Every Day
Case Study
Module Three: Review Questions

Module Four: Personal and Professional Influences

Corporate and Personal Integration
They Will Influence Each Other
Be a Professional
Build Rapport
Module Four: Review Questions

Module Five: Sharpening Your Brand

Blogging
Authenticity is Key (always be authentic)
Transparency
Networking
Case Study
Module Five: Review Questions

Module Six: Appearance Matters

First Impressions
Rise Out of The Crowd
True Reflection
Dress For Success
Case Study
Module Six: Review Questions

Module Seven: Social Media (I)

Needs Constant Monitoring
Security
Have an Objective
Promote
Case Study
Module Seven: Review Questions

Module Eight: Social Media (II)

It’s a Tool
Content is King
Have a Gimmick
Don’t Ignore Any Mentions
Case Study
Module Eight: Review Questions

Module Nine: Brand Management During a Crisis

Caught In a Bad Spot?
Never Burn a Bridge
Information
Monitor and Respond
Case Study
Module Nine: Review Questions

Module Ten: Branding Personality Traits

Identify Your Unique Values
Be Bold
Think Outside the Box
Fail. Learn. Repeat
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Goal Setting Course

COURSE DESCRIPTION

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills your participants need to complete more tasks, and get things done.

Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Overcoming Procrastination (I)

Eat That Frog!
Just Do It
The 15 Minute Rule
Chop it Up
Case Study

Module Two: Overcoming Procrastination (II)

Remove Distractions
Start Small and Build
Reward Yourself
Set Realistic Deadlines
Case Study

Module Three: Four P’s of Goals Setting

They Need to be Positive
They Need to be Personal
They Need to be Possible
They Need to be Prioritized
Case Study

Module Four: Improving Motivation

Remember Peak Moments
Write Your Goals Down
Use Gamification
Track Your Progress
Case Study

Module Five: Wise Time Management

Urgent/Important Matrix
The 80/20 Rule
Utilize a Calendar
Create a Ritual
Case Study

Module Six: Tips for Completing Tasks

One Minute Rule
Five Minute Rule
Break Up Large Tasks
Utilize Technology
Case Study

Module Seven: Increase Your Productivity

Repeat What Works
Get Faster
Remove “Should” from Your Dictionary
Build on Your Successes
Case Study

Module Eight: To Do List Characteristics

Focus on the Important
Chunk, Block, Tackle
Make It a Habit
Plan Ahead
Case Study

Module Nine: SMART Goals

Specific
Measurable
Attainable
Realistic
Timely
Case Study

Module Ten: Mistakes Will Happen

Accept It
Bouncing Back
Adapt and Learn from Them
If Needed, Ask for Help
Case Study

Wrapping Up

Lessons Learned

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Strategic Networking Course

COURSE DESCRIPTION

Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance.

Networking Skills is about creating and maintaining better relationships. Your participants will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow your business and create a more engaging environment.

COURSE OUTLINE

Getting Started

Course Objectives

Module One: The Benefits of Networking at Work

Gain Connections
Share Knowledge
Increase Opportunity
Improve Image
Module One: Review Questions

Module Two: Networking Obstacles

Confusion about the Definition of Networking
Personality Traits
Cultural Barriers
Personal Pride
Module Three: Review Questions

Module Three: Networking Principles

Relationships
Listen
Offer Value
Build Trust
Module Three: Review Questions

Module Four: How to Build Networks

Meet New People
Be Polite
Follow up
Allow Relationships to Develop Naturally
Module Four: Review Questions

Module Five: Recognize Networking Opportunities

Formal Networking
Informal Networking
Workday Opportunities
Always Be Ready to Network
Module Five: Review Questions

Module Six: Common Networking Mistakes

Not Meeting New People
Not Following Through
High Expectations
Being Unprofessional
Module Six: Review Questions

Module Seven: Develop Interpersonal Relationships

Be Genuine
Dialogue
Maintain Boundaries
Invest Time
Module Seven: Review Questions

Module Eight: Online Networking Tools

Social Networks (LinkedIn, X, Facebook)
Blogs
Chat Rooms
Email
Module Eight: Review Questions

Module Nine: Time Management

Prioritize Contacts
Create Group Activities
Connect Online
Schedule Your Network Activities
Case Study
Module Nine: Review Questions

Module Ten: Maintaining Relationships Over Time

Contact Networks Regularly
Be Honest
Give Personal Attention
Limit Networks to a Manageable Size
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Emotional Intelligence Course

COURSE DESCRIPTION

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.

COURSE OUTLINE

Getting Started

Course Objectives

Module One: Introduction to Emotional Intelligence

Defining Emotional Intelligence
The Importance of EI
Who Needs IWhat Are Emotions?
EQ vs. IQ
Practical Illustration

Module Two: The Components of EI

Self-Management
Self-Awareness
Social Skills
Internal Motivation
Empathy
Practical Illustration
Module Three: Review Questions

Module Three: Tools to Gain Control

Journaling
Meditation and Mindfulness
Identifying Emotional Triggers
Breathing Techniques
Taking a Break
Practical Illustration

Module Four: Verbal Communication Skills

Active Listening
Asking Questions
Consider Your Audience
Choosing Your Words
Be Authentic
Practical Illustration

Module Five: Nonverbal Communication Skills

Body Language
Tone Matters
Facial Expressions
Eye Con
Distance and Personal Space
Practical Illustration

Module Six: Managing Relationships With Others

Building Rapport
Respond, Don’t React
Show Gratitude
Finding Common Ground
Setting Boundaries
Practical Illustration

Module Seven: Overcoming Obstacles

Recognizing and Admitting Failure
Disagreeing Constructively
Staying Cool Under Pressure
Be Open to Perspectives
The Power of Forgiveness
Practical Illustration

Module Eight: Application to Business Practices

Working as a Team
Setting Business Goals
Interviewing for Successful Hires
Giving and Receiving Feedback
Customer Experience and Rapport
Practical Illustration

Module Nine: Benefits of Being Emotionally Aware

Strong Interpersonal Relationships
Able to Manage Change
Reduced Stress and Anxiety
Improved Decision Making
Boosts Employee Morale
Practical Illustration

Module Ten: Making an Impact

Creating a Powerful First Impression
Maintaining Your Composure
Inspiring Leadership
Gaining Self-Confidence
Patience and Practice
Practical Illustration
Module Eleven: Review Questions

Wrapping Up

Lessons Learned

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Teamwork and Team Building

Marketing Essential Course

COURSE DESCRIPTION

Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed.

Marketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.

COURSE OUTLINE

Getting Started

Workshop Objectives

Module One: What is Marketing?

What is a Market?
Marketing is Not Selling
Understanding Customer Needs
Defining Your Product or Service
Case Study
Module One: Review Questions

Module Two: Common Marketing Types (I)

Direct Marketing
Active Marketing
Incoming Marketing
Outgoing Marketing
Case Study
Module Two: Review Questions

Module Three: Common Marketing Types (II)

Guerilla Marketing
B2B Marketing
B2C Marketing
Promotional Marketing
Case Study
Module Three: Review Questions

Module Four: The Marketing Mix

Product
Price
Promotion
Place
Case Study
Module Four: Review Questions

Module Five: Communicating the Right Way

The Marketing Pitch
Sell Value Not Price
Fun and Entertaining is Powerful
Choosing the Right Media
Case Study
Module Five: Review Questions

Module Six: Customer Communications

Give Your Customers a Voice
It’s Not About You, It’s About Them
Every Interaction Counts
Answer Questions Honestly
Case Study
Module Seven: Review Questions

Module Seven: Marketing Goals

Brand Switching
Repeat Purchases
Brand Loyalty
Inform and Educate
Case Study
Module Seven: Review Questions

Module Eight: The Marketing Funnel

Awareness
Interest
Desire
Action
Case Study
Module Eight: Review Questions

Module Nine: Marketing Mistakes (I)

Not Taking Social Media Seriously
Not Having a USP
Cross Cultural and International Translations
Not Building a Relationship
Case Study
Module Nine: Review Questions

Module Ten: Marketing Mistakes (II)

Not Having a Plan
Aiming at Everyone
Not Tracking Metrics
Not Listening to Your Customers
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

VIEW COURSES

Customer Relationship Course

COURSE DESCRIPTION

Each and every one of us serves customers, whether we realize it or not. Maybe you are on the front lines of a company, serving the people who buy your products. Perhaps you are an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you”re a company owner, serving your staff and your customers.

The Customer Service Course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

COURSE OUTLINE

Getting Started

Course Objectives

Module One: Who We Are and What We Do

Who Are Customers? (internal/external)
What is Customer Service?
Who Are Customer Service Providers?

Module Two: Establishing Your Attitude

Appearance Counts!
The Power of a Smile
Staying Energized
Staying Positive

Module Three: Identifying and Addressing Their Needs

Understanding the Customer”s Problem
Staying Outside the Box
Meeting Basic Needs
Going the Extra Mile

Module Four: Generating Return Business

Following Up
Addressing Complaints
Turning Difficult Customers Around

Module Five: In-Person Customer Service

Dealing With At-Your-Desk Requests
The Advantages and Disadvantages of In-Person Communication
Using Body Language to Your Advantage

Module Six: Giving Customer Service over the Phone

The Advantages and Disadvantages of Telephone Communication
Telephone Etiquette
Tips and Tricks

Module Seven: Providing Electronic Customer Service

The Advantages and Disadvantages of Electronic Communication
Understanding Netiquette
Tips and Tricks
Examples: Chat or e-mail

Module Eight: Recovering Difficult Customers

De-Escalating Anger
Establishing Common Ground
Setting Your Limits
Managing Your Own Emotions

Module Nine: Understanding When to Escalate

Dealing with Vulgarity
Coping with Insults
Dealing with Legal and Physical Threats

Module Ten: Ten Things You Can Do To WOW Every Time

Ten Tips

Wrapping Up

Lessons Learned

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Workplace Etiquette Course

COURSE DESCRIPTION

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?

Let”s face it: we have all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

COURSE OUTLINES

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Understanding Etiquette

Etiquette Defined
The Importance of Business Etiquette

Module Three: Networking for Success

Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names

Module Four: The Meet and Greet

The Three-Step Process
The Four Levels of Conversation

Module Five: The Dining in Style

Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions

Module Six: Eating Out

Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping

Module Seven: Business Email Etiquette

Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips

Module Eight: Telephone Etiquette

Developing an Appropriate Greeting
Dealing with Voicemail
Cell phone Do’s and Don’ts

Module Nine: The Written Letter

Thank You Notes
Formal Letters
Informal Letters

Module Ten: Dressing for Success

The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear

Module Eleven: International Etiquette

General Rules
Important Points
Preparation Tips

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

VIEW COURSES

Proposal Writing Course

Telephone Etiquette Course

COURSE DESCRIPTION

Phone etiquette is a highly valuable tool to have in an employee’s skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Through our Telephone Etiquette Course your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Aspects of Phone Etiquette

Phrasing
Tone of Voice
Speaking Clearly
Listen to the Caller
Case Study
Module One: Review Questions

Module Two: Using Proper Phone Language

Please and Thank You
Do Not Use Slang
Avoid Using the Term “You”
Emphasize What You Can Do, Not What You Can’t
Case Study
Module Two: Review Questions

Module Three: Eliminate Phone Distractions

Avoid Eating or Drinking
Minimize Multi-Tasking
Remove Office Distractions
Do Not Let Others Interrupt
Case Study
Module Three: Review Questions

Module Four: Inbound Calls

Avoid Long Greeting Messages
Introduce Yourself
Focus on Their Needs
Be Patient
Case Study
Module Four: Review Questions

Module Five: Outbound Calls

Be Prepared
Identify Yourself and Your Company
Give Them the Reason for the Call
Keep Caller Information Private
Case Study
Module Five: Review Questions

Module Six: Handling Rude or Angry Callers

Stay Calm
Listen to the Needs
Never Interrupt
Identify What You Can Do For Them
Case Study
Module Six: Review Questions

Module Seven: Handling Interoffice Calls

Transferring Calls
Placing Callers on Hold
Taking Messages
End the Conversation
Case Study
Module Seven: Review Questions

Module Eight: Handling Voicemail Messages

Ensure the Voice Mail Has a Proper Greeting
Answer Important Messages Right Away
Ensure Messages are Delivered to the Right Person
When Leaving A Message for Others…
Case Study
Module Eight: Review Questions

Module Nine: Methods of Training Employees

Group Training
One-on-One Training
Peer Training
Job Shadowing
Case Study
Module Nine: Review Questions

Module Ten: Correcting Poor Telephone Etiquette

Screening Calls
Employee Evaluations
Peer Monitoring
Customer Surveys
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Personal Productivity Course

COURSE DESCRIPTION

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize their personal productivity.

Personal Productivity Course is a goal most of us have. Through this workshop your participants will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this workshop your participants will take ownership and begin to lead a more productive life.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Setting SMART Goals

The Three P’s
The SMART Way
Prioritizing Your Goals
Evaluating and Adapting

Module Two: The Power of Routines

What is a Routine?
Personal Routines
Professional Routines
Six Easy Ways to Simplify Your Life

Module Three: Scheduling Yourself

The Simple Secret of Successful Time Management
Developing a Tracking System
Scheduling Appointments
Scheduling Tasks

Module Four: Keeping Yourself on Top of Tasks

The One-Minute Rule
The Five-Minute Rule
What To Do When You Feel Like You’re Sinking

Module Five: Tackling New Tasks and Projects

The Sliding Scale
A Checklist for Getting Started
Evaluating and Adapting

Module Six: Using Project Management Techniques

The Triple Constraint
Creating the Schedule
Using a RACI Chart

Module Seven: Creating a Workspace

Setting Up the Physical Layout
Ergonomics 101
Using Your Computer Efficiently

Module Eight: Organizing Files and Folders

Organizing Paper Files
Organizing Electronic Files
Scheduling Archive and Clean-Up

Module Nine: Managing E-Mail

Using E-mail Time Wisely
Taking Action!
Making the Most of Your E-mail Program
Taking Time Back from Handheld Devices

Module Ten: Tackling Procrastination

Why We Procrastinate
Nine Ways to Overcome Procrastination
Eat That Frog!

Wrapping Up

Lessons Learned

VIEW COURSES

Sales Fundamentals Course

Problem Solving Course

COURSE DESCRIPTION

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

The Problem-Solving Course will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: The Problem Solving Method

What is a Problem?
What is Creative Problem Solving?
What are the Steps in the Creative Solving Process?

Module Two: Information Gathering

Understanding Types of Information
Identifying Key Questions
Methods of Gathering Information

Module Three: Problem Definition

Defining the Problem
Determining Where the Problem Originated
Defining the Present State and the Desired State
Stating and Restating the Problem
Analyzing the Problem
Writing the Problem Statement

Module Four: Preparing for Brainstorming

Identifying Mental Blocks
Removing Mental Blocks
Stimulating Creativity

Module Five: Generating Solutions (I)

Brainstorming Basics
Brainwriting and Mind Mapping
Duncker Diagrams

Module Six: Generating Solutions (II)

The Morphological Matrix
The Six Thinking Hats
The Blink Method

Module Seven: Analyzing Solutions

Developing Criteria
Analyzing Wants and Needs
Using Cost/Benefit Analysis

Module Eight: Selecting a Solution

Doing a Final Analysis
Paired Comparison Analysis
Analyzing Potential Problems

Module Nine: Planning Your Next Steps

Identifying Tasks
Identifying Resources
Implementing, Evaluating, and Adapting

Module Ten: Recording Lessons Learned

Planning the Follow-Up Meeting
Celebrating Successes
Identifying Improvements

Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

VIEW COURSES

Lead Generation Course

COURSE DESCRIPTION

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop.

With our Lead Generation Course , your participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their sales strategy.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Prospecting

Make it a Priority
Identify Your Ideal Prospect
Choose Prospecting Methods
Make it a Habit
Case Study
Module One: Review Questions

Module Two: Traditional Marketing Methods

Cold Calling
Direct Mail
Trade Shows
Networking
Case Study
Module Two: Review Questions

Module Three: New Marketing Methods

Social Networks
Search Engine Marketing
Email Marketing
Display Advertising
Case Study
Module Three: Review Questions

Module Four: Generating New Leads

Become a Brand
Webinars
Blogs
Engaging Video
Case Study
Module Four: Review Questions

Module Five: Avoid Common Lead Generation Mistakes

Limiting Channels
Failure to Provide Value
Failure to Connect
Failure to Try
Case Study
Module Five: Review Questions

Module Six: Educate Prospects

Content Creation
Stand Out from the Competition
Fill Customer Needs
Always Deliver on Promises
Case Study
Module Six: Review Questions

Module Seven: The Pipeline

Contact
Meet
Propose
Close
Case Study
Module Seven: Review Questions

Module Eight: Follow up Communication

Know Your Leads
Move Quickly
Know How to Respond
Set Future Meetings
Case Study
Module Eight: Review Questions

Module Nine: Track Activity

Use the Appropriate Tools
Assess Your Advertising Sources
Record Information about Leads
Assess ROI
Case Study
Module Nine: Review Questions

Module Ten: Create Customers

Develop Relationships
Show Genuine Interest
Be Professional
Show Reliability and Integrity
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Anger Management Course

COURSE DESCRIPTION

Welcome to the Anger Management Course. Simply put, anger management is the process of controlling anger, before this anger controls you. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

This course will help teach participants healthy ways to express their anger, identify anger triggers, as well as techniques to de-escalate an angry individual. It is not always possible to eliminate the things that enrage you. What is possible however, is learning how to gain control and manage your anger effectively.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Understanding Anger

The Cycle of Anger
Is Anger Good or Bad?
Fight or Flight
Common Myths About Anger
Sources of Anger
Practical Illustration
Module One: Review Questions

Module Two: The Styles of Anger

Aggressive
Passive
Passive-Aggressive
Projective-Aggressive
Assertive
Practical Illustration
Module Three: Review Questions

Module Three: Gaining Control

Recognizing Anger
Using Coping Thoughts
Using Relaxation Techniques
Blowing Off Some Steam
The Triple A Approach
Practical Illustration
Module Four: Review Questions

Module Four: Separate the People from the Problem

Objective vs. Subjective Language
Identifying the Problem
Using “I” Messages
How Anger Affects Perception
Consider Emotions
Practical Illustration
Module Four: Review Questions

Module Five: Working on the Problem

Using Constructive Disagreement
Negotiation Tips
Building Consensus
Identifying Solutions
The Power of Apologies
Practical Illustration
Module Five: Review Questions

Module Six: Solving the Problem

Choosing a Solution
Making a Plan
Getting it Done
Ineffective Problem Solving
Effective Problem Solving
Practical Illustration
Module Six: Review Questions

Module Seven: A Personal Plan

Understanding Hot Buttons
Identifying Your Hot Buttons
A Personal Anger Log
Acknowledging the Anger Problem
The Power of Self-Talk
Practical Illustration
Module Seven: Review Questions

Module Eight: Communicating Your Anger

Using Emotional Intelligence
Cognitive Restructuring
Responding vs. Reacting
Write it Out
Find the Humor
Practical Illustration
Module Eight: Review Questions

Module Nine: Dealing with Angry People

Understanding the Energy Curve
De-Escalation Techniques
Calming Anger With EAR
Avoid Responding With Anger
When to Back Away and What to Do Next
Practical Illustration
Module Nine: Review Questions

Module Ten: Pulling it All Together

Process Overview
Find Your Motivation
One Change at a Time
Choose an Accountability Partner
Seek a Mental Health Professional
Practical Illustration
Module Ten: Review Questions

Wrapping Up

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Entrepreneurship Course

COURSE DESCRIPTION

Would you like to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop.

Let our Entrepreneurship Course help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship course.

COURSE OUTLINES

Getting Started

Workshop Objectives

Module One: Decide On The Type Of Business

Is It Feasible?
What Are Your Interests?
Do You Have The Experience?
Are You An Expert In The Field?
Case Study
Module One: Review Questions

Module Two: What Is The Market/Competition Like?

Is The Venture Lucrative?
Is There Competition?
How Can You Set Yourself Apart From The Competition?
How Is The Customer Prospect?
Case Study
Module Two: Review Questions

Module Three: Basics Of Starting A Business

Decide On A Name
Legal Structure Of Business
Register The Business
Choose A Location
Hire An Accountant
Case Study
Module Three: Review Questions

Module Four: Create A Business Plan

What Should Be Included In The Business Plan?
Gather Documentation
Develop Business Plan Outline
Draft Business Plan
Case Study
Module Four: Review Questions

Module Five: Get Financing

Contact Organizations For Guidance
Decide The Type Of Financing
Shop Around
What To Do Once Approved
Case Study
Module Five:Review Questions

Module Six: Hire Employees

Develop Job Description(S)
Advertise Positions
Interview Candidates
Select Candidates
Case Study
Module Six: Review Questions

Module Seven: Training Employees

Teach Company Culture
Implement Actual Training For The Position
Provide Feedback
Offer Additional Training, If Necessary
Case Study
Module Seven: Review Questions

Module Eight: Market The Business

Traditional Marketing
Create A Website
Social Media
Networking Groups
Case Study
Module Eight: Review Questions

Module Nine: Run The Business

Procurement
Sell! Sell! Sell!
How To Manage Cash Flow
Budgeting
Case Study
Module Nine: Review Questions

Module Ten: Grow The Business

Offer More Products / Services
Open Another Location
Franchise Opportunities
Scoring Large Contracts
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Time Management Course

COURSE DESCRIPTION

Time Management Skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.

Time Management Course will cover strategies to help participants learn these crucial strategies. Your participants will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this course.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Discovering Your Productivity Rhythm

Know Your Energy
Work-Life Balance
Taking Regular Breaks
The Multitasking Myth
Time Batching
Practical Illustration
Module One: Review Questions

Module Two: Managing Time with Goals

SMART Goals
Visualizing Your Goals
The 4 P’s
Creating Your Productivity Journal
Maximizing the Power of Your Productivity Journal
Practical Illustration
Module Two: Review Questions

Module Three: Prioritizing Your Time

The 80/20 Rule
The Urgent/Important Matrix
Being Assertive
Chunk, Block and Tackle
Ready, Fire, Aim!
Practical Illustration
Module Three: Review Questions

Module Four: Tackling Procrastination

Why We Procrastinate
Overcoming Procrastination
Eat That Frog!
S.T.I.N.G
Dealing With Workplace Distractions
Practical Illustration
Module Four: Review Questions

Module Five: Organizing Your Workspace

De-Clutter
Managing Workflow
Organizing Office Supplies
Dealing With Email
Using Calendars
Practical Illustration
Module Five: Review Questions

Module Six: Delegating Made Easy

When to Delegate
To Whom Should You Delegate?
How Should You Delegate?
Keeping Control
The Importance of Full Acceptance
Practical Illustration
Module Six: Review Questions

Module Seven: Setting a Ritual

What is a Ritual?
Morning Rituals
Nightly Rituals
Example Rituals
Using Rituals to Maximize Time
Practical Illustration
Module Seven: Review Questions

Module Eight: Meeting Management

Deciding if a Meeting is Necessary
Using the PAT Approach
Building the Agenda
Keeping Things on Track
Making Sure the Meeting Was Worthwhile
Practical Illustration
Module Eight: Review Questions

Module Nine: Dealing with Time Barriers

Unexpectedly Long Tasks
When Others are Inefficient
Life Events
Fear of Failure
The Power of Positive Thinking
Practical Illustration
Module Nine: Review Questions

Module Ten: The Benefits of Good Time Management

Improved Quality of Work
Greater Confidence
Reduced Stress
Increased Career Prospects
Team Collaboration
Practical Illustration
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Internet Marketing Course

COURSE DESCRIPTION

Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer’s dream come true, especially with social media, as you have a low-cost marketing tool that can reach a large audience.

Internet Marketing Fundamentals will provide your participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content. If you want your business to grow, then your participants need to understand Internet Marketing Fundamentals.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: SWOT Analysis in Marketing

Strength
Weaknesses
Opportunities
Threats
Case Study
Module One: Review Questions

Module Two: Marketing Research

Consume All Media
Finding the Right Price
Product Development and Improvement
Identify Your Target Audience
Case Study
Module Two: Review Questions

Module Three: Real Time Marketing

Dynamic Content
Engagement Builds Followers
Constant Readiness and Monitoring
The Time the Place and the Media
Case Study
Module Three: Review Questions

Module Four: Brand Management

Every Interaction Counts
Consistent Through all Media
Unique Qualities
Needs to be Actively Managed
Case Study
Module Four: Review Questions

Module Five: Social Media (I)

You are Building a Community
A Personal Touch
Brand Champions
Make it Easy to Share
Case Study
Module Five: Review Questions

Module Six: SEO Basics

Relevant and Original Content
Keywords
Value Proposition
Linking
Case Study
Module Six: Review Questions

Module Seven: Social Media (II)

Content is King
Blog and Interact
Webinars
Constant Monitoring
Case Study
Module Seven: Review Questions

Module Eight: Website Characteristics

SEO Optimization
Landing Page
Analytics
Mobile and Tablet Friendly
Case Study
Module Eight: Review Questions

Module Nine: Capturing Leads

Lead Management and Generation
Give Something Away
Quality vs. Quantity
Capture Repeat Customers
Case Study
Module Nine: Review Questions

Module Ten: Campaign Characteristics

Tailored for Your Audience
Use Powerful Words
The 4 W’s of a Campaign
Monitor and Tweak
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Executive Assistant Course

COURSE DESCRIPTION

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Working with Your Boss

Adapting to Their Style
Anticipate Their Needs
Getting Your Responsibilities Defined
When to Take the Initiative
Case Study
Module One: Review Questions

Module Two: Administrative Soft Skills

Social Intelligence
Basic Business Acumen
Office Management
Active Listening
Case Study
Module Two: Review Questions

Module Three: Effective Time Management

Calendar Management
Prepare for Changes and Surprises
Keeping Others On Track
Urgent/Important Matrix
Case Study
Module Three: Review Questions

Module Four: Meeting Management

Creating An Agenda
Keeping Minutes
Keeping the Meeting On Time
Variations for Large and Small Meetings
Case Study
Module Four: Review Questions

Module Five: Tools of the Trade (I)

Email Protocol
Office Machinery
Computer and Software Skills
Communication Skills
Case Study
Module Five: Review Questions

Module Six: Tools of the Trade (II)

Phone and Voicemail Etiquette
Word Processing
Business Writing
Internet Research
Case Study
Module Six: Review Questions

Module Seven: Being an Effective Gatekeeper

Filtering Data and Information
Learn to Say No
Dealing With Difficult People
Recognize the Tricks
Case Study
Module Seven: Review Questions

Module Eight: Organizational Skills

Prioritizing Your Workload
Goal Setting
Plan for Tomorrow, Today
Staying on Track
Case Study
Module Eight: Review Questions

Module Nine: Confidentiality Guidelines

Your Confidentially Duty
Be Diplomatic and Discreet
Keeping Data Secure
What To Do in Sticky Situations
Case Study
Module Nine: Review Questions

Module Ten: Special Tasks

Project Management
Trade Shows
Interacting with Clients
Social Media Management
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Overcoming Sales Objections Course

COURSE DESCRIPTION

Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.

Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.

COURSE OUTLINES

Getting Started

Workshop Objectives

Module One: Three Main Factors

Skepticism
Misunderstanding
Stalling
Module One: Review Questions

Module Two: Seeing Objections as Opportunities

Translating the Objection to a Question
Translating the Objection to a Reason to Buy
Case Study
Module Two: Review Questions

Module Three: Getting to the Bottom

Asking Appropriate Questions
Common Objections
Basic Strategies
Case Study
Module Three: Review Questions

Module Four: Finding a Point of Agreement

Outlining Features and Benefits
Identifying Your Unique Selling Position
Agreeing with the Objection to Make the Sale
Case Study
Module Four: Review Questions

Module Five: Have the Client Answer Their Own Objection

Understand the Problem
Render It Unobjectionable
Case Study
Module Five: Review Questions

Module Six: Deflating Objections

Bring up Common Objections First
The Inner Workings of Objections
Case Study
Module Six: Review Questions

Module Seven: Unvoiced Objections

How to Dig up the “Real Reason”
Bringing Their Objections to Light
Case Study
Module Seven: Review Questions

Module Eight: The Five Steps

Expect Them
Welcome Them
Affirm Them
Complete Answers
Compensating Benefits
Module Eight: Review Questions

Module Nine: Dos and Don’ts

Dos
Don’ts
Module Nine: Review Questions

Module Ten: Sealing the Deal

Understanding When It’s Time to Close
Powerful Closing Techniques
The Power of Reassurance
Things to Remember
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Event Planning Course

COURSE DESCRIPTION

Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event. They will touch on planning and administrative techniques that will give them the confidence to run an engaging event that will leave a positive and lasting impression an each attendee.

With our Event Planning Course your participants will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. By utilizing the correct skill set your participants will be provided the details to pull off a successful event.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Types of Events

Awards
Charity
Conferences and Seminar
Holiday
Case Study
Module One: Review Questions

Module Two: Brainstorming

Determine the Event”s Purpose
Determine a Theme
Write Down & Review Ideas
Determine a Date
Case Study
Module Two: Review Questions

Module Three: Types of Entertainment

Games
Activities
Speakers
Performers
Case Study
Module Three: Review Questions

Module Four: Support Staff

Security
Valet
Wait Staff
Clean up Crew
Case Study
Module Four: Review Questions

Module Five: Technical Staff

Visual Technician (lighting)
Media Technician (website, Facebook, etc.)
Audio Technician (Sound)
Specialized Electrical Equipment Technician (for performers)
Case Study
Module Five: Review Questions

Module Six: Vendors

Food
Equipment
Decorations and Furnishing
Photography/ Video
Case Study
Module Six: Review Questions

Module Seven: Finalize the Plan

Venue
Registration
Entertainment
Cuisine and Decor
Case Study
Module Seven: Review Questions

Module Eight: Administrative Tasks

Create a Budget
Branding and Marketing
Insurance and Permits
Contracts (for event staff, entertainment, rentals, and vendors)
Case Study
Module Eight: Review Questions

Module Nine: Get Organized

Form a Team
Timeline
Checklists
Backup Plans
Case Study
Module Nine: Review Questions

Module Ten: Post Event Activities

Survey
Share Media (photos and video)
Send Thank you Notes
Start planning the Next Event!
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

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Organizational Skills Course

COURSE DESCRIPTION

Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop your participants will be given the tools necessary in developing better Organizational Skills.

Through Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Remove the Clutter

Just Do It
You Don”t Have to Keep Everything
Three Boxes: Keep, Donate, and Trash
A Place For Everything And Everything In Its Place
Case Study
Module Two: Review Questions

Module Two: Prioritize

Write It Down
Urgent/Important Matrix
Divide Tasks
80/20 Rule
Case Study
Module Three: Review Questions

Module Three: Scheduling Your Time

Have a Master Calendar
Setting Deadlines
Remove or Limit the Time Wasters
Coping With Things Outside of Our Control
Case Study
Module Four: Review Questions

Module Four: To Do Lists

Use a Day Planner
Finish What You Start
Focus on the Important
Do Quick Tasks Immediately
Case Study
Module Four: Review Questions

Module Five: Paper and Paperless Storage

Find a System that Works for You
Make it Consistent
Make it Time Sensitive
Setting up Archives
Case Study
Module Six: Review Questions

Module Six: Organization Your Work Area

Keeping Items Within Arm”s Reach
Only Have Current Projects on Your Desk
Arranging Your Drawers
Organize to Match Your Workflow
Case Study
Module Seven: Review Questions

Module Seven: Tools to Fight Procrastination

Eat That Frog!
Remove Distractions
Give Yourself a Reward
Break Up Large Tasks
Case Study
Module Eight: Review Questions

Module Eight: Organizing your Inbox

Setting up Delivery Rules
Folder and Message Hierarchy
Deal with Email Right Away
Flag and Highlight Important Items
Case Study
Module Nine: Review Questions

Module Nine: Avoid the Causes of Disorganization

Keeping Everything
Not Being Consistent
Not Following a Schedule
Bad Habits
Case Study
Module Ten: Review Questions

Module Ten: Discipline is the Key to Stay Organized

Stay Within Your Systems
Learn to Say No
Have Organization Be Part of Your Life
Plan for Tomorrow, Today
Case Study
Module Eleven: Review Questions

Wrapping Up

Lessons Learned

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Critical Thinking Course

COURSE DESCRIPTION

Critical thinking is vital to any kind of success, including your career and beyond. Simply put, critical thinking is a questioning approach to form a judgment or conclusion. It encourages reflective and independent thinking to guide us through the hundreds of decisions that we make throughout a week. Having these skills provides you with the best chance of making an informed decision. Everything and anything can be a subject to question with critical thinking.

As problems are bound to come up in any organization, it’s important to know how to address these challenges with good reasoning and logic. Utilizing your critical thinking skills will lead you toward being a more rational and disciplined thinker. This Critical Thinking workshop will provide your learners the skills to approach problems critically, as well as recognize the power of open-mindedness and altering your perspective, in order to make the best choices.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Understanding Critical Thinking

Defining Critical Thinking
Importance of a Critical Approach
When to Think Critically
The Role of Logic
Applying Reason
Practical Illustration

Module Two: The Critical Thinking Process

Observation
Analysis
Inference
Communication
Problem Solving
Practical Illustration

Module Three: The Benefits

Increases Happiness
Better Decision Making
Improved Communication
Develop the Power of Persuasion
Fosters Team Building
Practical Illustration

Module Four: Characteristics of a Critical Thinker

Self-Awareness
Self-Discipline
Curiosity
Creativity
Humility
Practical Illustration

Module Five: Improving Your Skills (I)

Practice Active Listening
Ask Questions
Break Down the Problems
Be Mindful of Emotions
Think For Yourself
Practical Illustration

Module Six: Improving Your Skills (II)

Visual Mapping
Keep an Open Mind
Get Involved
Participate in Games
Improving Sleep Quality
Practical Illustration

Module Seven: Evaluating the Information

Avoid Assumptions
Watch out for the Bias
Consider Clarifying Questions
SWOT Analysis
Review All Possibilities
Practical Illustration

Module Eight: The Barriers

Time and Pressure
Insufficient Knowledge
Close-Minded
Drone Mentality
Groupthink Mentality
Practical Illustration

Module Nine: Changing Your Perspective

Alter Your Point of View
Be Objective
Thinking in Reverse
Consider the Consequences
Identify Inconsistencies
Practical Illustration

Module Ten: Putting It All Together

Stages of Development
Think About Your Thinking
Reflect and Learn from Mistakes
Remember Your Goals
Think, But Don’t Overthink
Practical Illustration

Wrapping Up

Lessons Learned

VIEW COURSES

Personal Financial Management Course

COURSE DESCRIPTION

For many people, finances are an unsolvable Rubik’s cube filled with anxiety. We don’t teach children when they are young the value of a good credit score. Many people have a hard time formatting and sticking to a budget. You can easily solve the finance puzzle with a little hard work, self-control, and the right tools. Today is a new day; you are taking the first steps to reclaiming your financial freedom.

Most people know that a map can tell them how to get from point A to point B. A well developed budget is just like a map as it helps you reach your financial goals. You start at point A, and the budget helps you go the distance get to point B. And with our Managing Personal Finances Course your participants will learn how to budget, and create a plan for their future.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: The Benefits of Budgeting

Getting Rid of Debt
Generating Savings
Reducing Stress and Anxiety
Lessening Family Conflicts
Case Study
Module One: Review Questions

Module Two: What to Consider Before Creating a Budget

Understand Your Income
Determine a Budget Duration
Determine Expenses
Track What’s Being Spent
Case Study
Module Two: Review Questions

Module Three: Types of Fixed Personal Expenses

Utility Bills
Housing Bills
Transportation
Debt Payments
Case Study
Module Three: Review Questions

Module Four: Types of Fluctuating Personal Expenses

Personal Care
Entertainment
Eating Out
Case Study
Module Four: Review Questions

Module Five: Establish Your Goals

Short Term vs Long Term
Be Realistic
Actually Get Rid of Debt
Save for the Future
Case Study
Module Five: Review Questions

Module Six: Determine Where Cuts Can Be Made

Cut Bad Habits
Decrease Transportation Costs
Reduce Utility Bills
Decrease Entertainment Expenses
Case Study
Module Six: Review Questions

Module Seven: Tools

Software
Phone Applications
The Envelope System
Expenditure Notebook
Case Study
Module Seven: Review Questions

Module Eight: Stick With Your Budget

Use Cash for Weekly Allowance
Accountability to Family or Friends
Set Up a Different Account for Savings
Remind Self of Benefit to Sticking with Budget
Case Study
Module Eight: Review Questions

Module Nine: Additional Ways to Make Money

Make and Sell Items
Sell Unused Items
Small Part-Time Job
Recycle for Money
Case Study
Module Nine: Review Questions

Module Ten: Paying Off Debt

Get Three Credit Reports
Start with Small Stuff and Work Your Way Up
Credit Card Hacks
Investigate Student Loan Repayment or Consolidation Options
Case Study
Module Ten: Review Questions

Wrapping Up

Lessons Learned

VIEW COURSES

Workplace Accountability Course

COURSE DESCRIPTION

Workplace Accountability Course helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, in order to attain success.

Workplace Accountability Course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: What is Accountability?

Defining Accountability
Personal Accountability
Being Held Accountable
Accountability vs. Blame
Understanding the Importance
Review Questions

Module Two: Creating an Accountable Workplace

Modeling Accountability
Valuing Accountability
The Front-Loading Benefits
Teamwork
The Accountability Cycle
Review Questions

Module Three: The C’s of Accountability

Clarification
Common Purpose
Communication
Collaboration
Consequences
Review Questions

Module Four: Building Ownership

Ownership vs Accountability
The Ownership Mentality
Why Does it Matter
The Weight of Micromanaging
Sharing Your Vision
Review Questions

Module Five: Accountability in Leadership

What is Leadership?
The Role of the Organization
The Role of the Manager
The Role of the Employee
Strengthening Leadership Accountability
Review Questions

Module Six: The Power of Goal-Setting

Setting SMART Goals
Who’s Accountable
Identifying Your “Why”
Goal Lengths
Remaining Loyal to Your Goals
Review Questions

Module Seven: Feedback as a Tool

Choosing Positivity
Considering the Time Frame
Giving Feedback
Receiving Feedback
Creating an Action Plan
Review Questions

Module Eight: Effective Delegation

What is Delegation
How to Delegate
When to Delegate
Whom Should You Delegate
Dismissing Delegation
Review Questions

Module Nine: Barriers to Accountability

Closed Communication
Failure to Meet Expectations
Lack of Self-Confidence
Lacking Alignment
Overcoming Obstacles
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Module Ten: The Benefits of Accountability

Improving Performance
Building Trust and Integrity
Employee Engagement
Workplace Satisfaction
Dedication to Your Role
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Wrapping Up

Lessons Learned

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JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future.

www.jamiepajoelinternational.org

Founder and Global
Dr. Jamie Pajoel

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DR. COSMOS MADUKA SPEAKING AT JPI YOUTH LEADERSHIP CONVENTION, LAGOS, 2025

Jamie Pajoel International April 10, 2025 8:51 pm

JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future.

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DR. OLUMIDE EMMANUEL, SPEAKING AT JPI YOUTH LEADERSHIP CONVENTION, LAGOS, 2025

Jamie Pajoel International April 11, 2025 4:44 pm

JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future.
www.jamiepajoelinternational.org
Founder and Global
Dr. Jamie Pajoel

53 4

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DR.JAMIE PAJOEL SPEAKING AT JPI YOUTH LEADERSHIP CONVENTION, LAGOS, 2025

Jamie Pajoel International April 11, 2025 9:22 pm

JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future. www.jamiepajoelinternational.org

Founder and Global Dr. Jamie Pajoel

45 2

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DR. CHARLES AWUZIE SPEAKING AT JPI YOUTH LEADERSHIP CONVENTION, LAGOS, 2025

Jamie Pajoel International April 10, 2025 10:57 pm

JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future.

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DR. IBUNKU AWOSIKA SPEAKING AT THE JPI YOUTH LEADERSHIP CONVENTION, 2025

Jamie Pajoel International April 12, 2025 4:58 pm

JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future. www.jamiepajoelinternational.org

Founder and Global Dr. Jamie Pajoel

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MRS. HANSATU ADEGBITE SPEAKING AT JPI YOUTH LEADERSHIP CONVENTION, LAGOS, 2025

Jamie Pajoel International April 10, 2025 10:26 pm

5000 delegates from 20 Countries attended the biggest Youth Leadership Convention in Lagos State, Nigeria on March 8th-9th, 2025

JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future.

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JPI YOUTH LEADERSHIP CONVENTION, LAGOS 2015

Jamie Pajoel International April 3, 2025 6:40 pm

JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future.

DR. JAMIE PAJOEL SPEAKING AT THE JPI YOUTH LEADERSHIP CONVENTION, 2025 #JPI #JAMIEPAJOEL #JAMIEPAJOELINTERNATIONAL #JPIYOUTHCONVENTION #youthleadership

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BARRISTER AUSTEN NNADI SPEAKING AT THE JPI YOUTH LEADERSHIP CONVENTION, 2025

Jamie Pajoel International April 12, 2025 9:08 pm

JPI YOUTH CONVENTION, ABUJA

Register here: www.jpiyouthconvention.org

Join over 3000 delegates from 10 Countries at the 6th edition of the JPI Youth Leadership Convention holding from 28th - 29th of March 2026 in the city of Abuja, Nigeria.

JPI Youth Leadership Convention is designed to equip young minds with the skills, knowledge, and mindset needed to excel as leaders and entrepreneurs. We recognize the importance and capacity of youth leaders to play a crucial role in driving community change, and we are committed to providing a platform where youths can learn from industry leaders.

To date, JPI has successfully delivered leadership conferences in North America, Europe, the Middle East, and Sub-Saharan Africa, and we continue to grow each year, building on our success and in-depth knowledge of the needs of the youths.

JPI Youth Leadership Convention features renowned speakers, interactive workshops, and networking opportunities designed to empower participants to embrace innovation and take charge of their future. We are committed to sharing information and knowledge, education, and global experiences to help young leaders in Nigeria and across Africa achieve their goals.

Next year, the convention aims to achieve the following.

PROMOTE YOUNG LEADERS: To celebrate young leaders contributing meaningfully to their immediate communities, workplace, business, or social enterprise.

ENHANCE LEARNING FOR YOUTHS: To provide a learning platform for the personal development of young and emerging leaders with an overall aim of equipping, encouraging, and supporting them to steer innovative initiatives and solutions in their immediate environment.

PROMOTE ENTREPRENEURSHIP: To encourage the youths to embrace entrepreneurship to create job opportunities across various sectors and foster intergenerational solidarity and learning opportunities.

NETWORKING OPPORTUNITIES: Provide a networking platform for young leaders to meet their peers in the same sector, learn from industry experts and explore possible future collaboration, partnerships, and mentorship.

AWARD RECOGNITION FOR ENTREPRENEURS AND LEADERS: Each year, we recognize 100 young entrepreneurs and leaders across Nigeria with JPI Young Innovators Awards.

We have hosted the likes of Dr. Dr. Cosmos Maduka, Mr. Peter Obi, Dr. Ibukun Awosika and many more as keynote speakers in our previous events and we are bringing you another opportunity to learn from industry leaders.

Register here: www.jpiyouthconvention.org

For Enquires: email info@jpiyouthconvention.org